Terms of Service

1. The operator

The Service is provided by:
biowissen.ai operator — full legal entity details to be added before first external user

Contact: privacy@biowissen.ai.

2. What the Service does

Handedover helps a person leaving a role transfer structured knowledge to the person taking it over. We capture screen and voice recordings, transcribe them, extract structured facts using AI, and present them to your manager and the incoming colleague.

3. Accounts

• You must be at least 16 years old to use the Service.
• You are responsible for safeguarding your login credentials.
• You must only record handover content you are authorised to share and must inform any third parties (customers, colleagues) who appear in the material if local law requires it.
• We may suspend accounts involved in abuse, fraud, or repeated misuse.

4. Acceptable use

You agree not to:

• upload content that is unlawful, defamatory, or infringing,
• attempt to break the Service’s security or bypass tenant isolation,
• reverse engineer the Service or scrape it beyond your own org’s data,
• use the Service to surveil colleagues outside an active handover,
• upload regulated categories (e.g. PCI, full health records) unless we have agreed in writing.

5. Your content

You retain ownership of the recordings, transcripts, and knowledge you or your colleagues create. You grant us a limited licence to host, process, and display that content solely to provide the Service to you and your organisation.

We do not sell your data. We do not use your data to train foundation models. Subprocessors handle content only under the terms listed in our Privacy Policy.

6. AI output

Extracted knowledge is produced by large language models and can contain errors or miss nuance. Treat AI output as a draft you verify before relying on it. We offer verification flows for a reason.

7. Availability

We aim for high availability but do not guarantee uninterrupted service during the pilot phase. We will give reasonable notice for planned maintenance.

8. Fees

Pilot usage is governed by the commercial agreement between your organisation and the operator. For individual accounts not under a commercial agreement, pricing and billing terms (if any) will be presented in-product before you incur charges.

9. Termination

You may close your account at any time from Settings, or by emailing privacy@biowissen.ai. We may terminate accounts for breach of these Terms. On termination we delete your content according to the retention schedule in the Privacy Policy.

10. Warranties and liability

The Service is provided “as is” during the pilot. To the maximum extent allowed by law we disclaim implied warranties of merchantability and fitness for a particular purpose. Our total liability for any claim is limited to the fees you paid in the 12 months before the claim, or, if no fees were paid, EUR 100. Nothing in these Terms limits liability for gross negligence, wilful misconduct, or anything that cannot be limited by applicable law.

11. Governing law

These Terms are governed by the law of the operator’s registered seat, without regard to conflict-of-laws rules. Consumer protections you enjoy in your country of residence are not affected.

12. Changes

We may update these Terms. Material changes trigger a notification in-product and by email. Continued use of the Service after changes means you accept them.